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FAQ
Welcome to our site’s FAQ section. To keep things clear, we have arranged the questions into categories. If you have any other questions, please e-mail me, and we’ll get back to you as soon as possible. You can e-mail us at info@archivewines.com.
Wine
- Do you sell all the wine in your archive?
No, we do not sell all the wine in our archive. Although we do sell a significant proportion of our archived wines, we retain a certain number as a reminder of what we have achieved.
- How do you ensure your wines stay in the best possible condition?
We love wine just as much as you do, and care for our wines with the utmost devotion by endeavouring to create the very best conditions in our archive. We continually test the quality of our wine and ensure that corks are replaced at regular intervals.
- How is my wine packed?
We have had an exclusive packaging designed and manufactured. This packaging ensures that the wine stays in top condition, and it also looks both fun and exclusive. After all, it’s not every day you drink a white wine from an archive in Slovenia!
- How long has the archive existed?
The archive was created in 1952, and we have stored and archived our wines here ever since.
- Can the p&f wineries archived wines only be purchased online?
Our archived wines are exclusively available through our online shop, as the archive wines should be kept in the cellar as long as possible to ensure the best quality. If you want to order in a different way or want to order a larger number of bottles, please contact u by mail: info@archivewines.com or telephone +31 (0)13 8200268.
- Do you also sell other wines that are not in the archive?
Our archive contains wines with history, but aside from these, we naturally also sell young and fresh wines through liquor stores and supermarkets. Go to www.pfwineries.com for further information.
- What grape varieties do you have?
p&f wineries cultivates many grape varieties, but not all of them are suited to archiving. Wines made from the following varieties can be found in our archive:
• Chardonnay
• Furmint
• Gewürztraminer
• Grüner Silvaner
• Muscat
• Pinot Blanc
• Pinot Grigio
• Ranina
• Riesling
• Sauvignon Blanc
• Welschriesling
• Yellow Muscat- Why do you not have any red wines?
We only have white wines in the archive. This is because of the region where our vineyards are located, an area that is potentially one of the best wine regions in the world when it comes to white wines. While red wines are generally better suited to keeping and (lengthy) maturing, we have proven that the same can be done with white wine.
- How should I store the wine?
The bottles must be kept horizontally in a cool and dark space.
- Can we come and collect the wine in Slovenia?
Absolutely! It’s actually a beautiful and impressive experience, and more information on this special way of selecting and purchasing your wines will soon be available on this site.
- Can the wine be drunk immediately?
Yes, all our wines can be drunk immediately, although a large number of them can also be kept for years.
- How long can I keep unopened wine?
It’s different for every wine. Some wines are best drunk in the near future, but others can easily gather dust in your cellar for another 15 years. The time is stated in each wine description.
- Why do p&f wineries not offer wines from every year since 1952?
Wine is a natural product, and Mother Nature is more generous in some years than she is in others, and so unfortunately some years are missing from our wine catalogue.
- How long can the wine be kept?
Once it is opened, the wine will be just right for about a day. Because the wine is exposed to oxygen and other climatological effects, the wine’s taste will change by the minute. It is only logical that the quality of the wine will slowly decrease once it is opened.
- You use stars. What do the stars mean?
With the stars we indicate the quality and the life expectancy of the wine. While all wines are ready to be drunk, there are naturally differences between them. We indicate these differences using stars, from 1 to 5.
1 = Nice wine, perfect for immediate enjoyment
2 = Nice wine, can be kept for a few years
3 = Great wine, can still mature for years
4 = Very great wine, can still mature for years
5 = Excellent wine, can still mature for years- How do you know when the wines in the archive are ready to be consumed?
We regularly check the quality of our archived wines. Therefore we understand the different stages of development, including when each wine has reached full maturity. For more details about the condition of each wine, please see the descriptions found on our website.
- Where is our archive?
The p&f wineries archive is part of our wine cellar located in Ormož, a village in the North-Eastern hills of Slovenia. A “cellar within a cellar”, access to the archive is restricted to ensure optimum security.
Order & Payment
- Can I cancel an order?
Yes, by law you can always cancel your order within 24 hours or return your purchase within 14 days after delivery date. Of course, the intact original packaging must be returned to us containing the unopened and undamaged bottle. As soon as we have received it in good condition, we will refund the purchase sum.
- How much does shipping cost?
All our wines are sent directly from our archive cellar in Slovenia. Costs of shipment, tax, excise and duties will be additional and will be calculated at the time of order. Costs will vary depending on the country of destination. We use TNT standard rates and this will usually be between 15 and 30 euros per order.
- How can I pay?
If you want to order an archive wine, you can use the payment facility on our web shop. If you want to order larger amounts of if you are a business customer, please contact us by mail: info@archivewines.com or telephone +31 (0)13 8200268.
- How do I order wine?
Simply use our web shop. If you want to order larger quantities or if you are a business customer please contact us by mail: info@archivewines.com or telephone +31 (0)13 8200268.
Shipment & Delivery
- How is my wine packed?
We have had an exclusive packaging designed and manufactured. This packaging ensures that the wine stays in top condition, and it also looks both fun and exclusive. After all, it’s not every day you drink a white wine from an archive in Slovenia!
- Are the shipments insured?
Yes, p&f wineries insures all shipments.
- What happens to my order if I am not at home when it is delivered?
When your order can not be delivered, the courier will come back to you the next day. If this attempt also fails, the courier will leave you a message of where and when you can pick up your order.
- Can we come and collect the wine in Slovenia?
Absolutely! The cellar in Ormož is the official sales party and it’s actually a beautiful and impressive experience to come over to Slovenia and our cellar. We organize guided cellar tours and wine tastings in our cellar and the wine shop in Malek. Contact us by mail: info@archivewines.com or telephone +31 (0)13 8200268 so we can make arrangements.
- How is my wine shipped?
Your wine is shipped by TNT and you can expect it within 10 working days after you order it online.
- Where do you deliver?
Presently we can ship wine to a limited number of European countries, including:
- The United Kingdom
- The Netherlands
- Germany
- Austria
- Slovenia
We are currently developing the facility to extend our delivery capabilities, and thank you for your patience.
- What is the delivery time?
All our wines are sent from our wine cellar in Slovenia. Depending on the country of destination, the delivery can take up to 10 working days after ordering in our web shop.
Returns
- What to do when the wine is corky?
We will give our utmost care to handling and shipping the wines. Because it is such an exclusive product there is always a chance that there is something wrong with the wine inside. If you think there is a quality issue than please send us an email: info@archivewines.com or give a telephone call to our company +31 (0)13 8200268. If your warranty claim is within legal frameworks you will be given the following instructions:
- send the bottle back (with at least 350 ml of wine left inside the bottle) to p&f wineries, attn: Quality Manager, Kolodvorska Cesta 11, 2270 Ormož, Slovenia
- Keep the wine in the refridgerator until the courier picks it up
- we do our labtests to determine your complaint
- we will let you know the end result. If your complaint is legit we will replace your bottle with another bottle and compensate the shipping costs which were made to send back the first bottle
- What to do if the order is (partially) damaged?
We do our very best to ensure your order arrives in good condition. If you discover a damage at the moment the courier delivers the parcel, you should not accept the delivery. When you already did accept the parcel and you find out the damage after you unwrapped the outer packaging, please send us an email: info@archivewines.com or call us at +31 (0)13 8200268. You will be given instructions how to return the damaged delivery.
- What to do when you received the wrong wine?
We deal carefully with all orders, but we cannot always prevent accidents to happen or mistakes to be made. If you have received the wrong wine, please send us an email: info@archivewines.com or call us at +31 (0)13 8200268. We will check your order and find out what went wrong.
- Can I return the wine?
Yes, you can return the wine. You can cancel the order within 24 hours. Than you will never receive the wine at all. Did you order and receive the wine, but don't want it after all? Than return your purchase within 14 days after delivery date. Of course, the intact original packaging must be returned to us containing the unopend and undamaged bottle. As soon as we have received it in good condition, we will refund the purchase sum.